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Is it possible to pick up an order rather than having it shipped?

If you wish to collect your orders from us we are open for collections between 9:00 to 17:00 hours, Monday to Friday.

We do recommend giving us a call on 01404 892995 in advance to check on stock levels and so that we can have your order picked and packed for you before you arrive.

This is a map of where we are.

 
What is your cut off time for orders?

Normally orders received by 13:00 will be despatched same day by courier or Royal Mail post as appropriate.

Orders placed after 13:00 will be despatched if time allows. At busy times such as Christmas it is likely that orders received after the cut off time will not be dispatched until the following day.

If your order is placed after 13.00 and is required urgently please telephone us to request that it is expedited and we will do what we can to get it out for you same day.

 
Do you charge VAT?

All prices shown on our website are excluding VAT at the current rate (20.00%) for all UK supplies.

VAT is also applied to orders from all EU (European Union) countries unless we receive notification of a valid VAT registration number.

Supplies to non-EU countries are not subject to Value Added Tax.

 
What are your shipping charges?

HOW WE CALCULATE YOUR SHIPPING CHARGES
Please note that shipping costs are not included in your shopping cart.We calculate your shipping charges once your order is picked and packed. This allows us to select the most economical shipping method for you based on your location and the size and weight of the package(s).We consider that this approach offers our customers the cheapest options rather than applying flat rate charges which can result in disproportionate costs for some packages.

SHIPPING METHODS THAT WE USE
In the UK we ship via Fedex UK, Pallet Force and Royal Mail.

Special rates may apply to the Scottish Highlands and Islands, the Isle of Man, Isle of Wight, Northern Ireland and the Channel Islands.

Southern Ireland, Europe and the rest of the world - please ask us for shipping quotations.

POSTAGE CHARGES UK MAINLAND
Package size / weight
Nett value to £30
Nett value to £60
Signed for delivery
Large letter
£2.50
£3.50
Parcel (up to 1kg)
£3.00
£4.00
Parcel (up to 1.5kg)
£3.75
£4.75
Parcel (up to 2kg)
£4.50
£5.50
     
FEDEX UK NEXT WORKING DAY *
 
Fedex Bag
Up to 2 kgs
Over 2 kgs
 
£6.50
£8.00 up to 12 kgs
30p per additional kilo


* Next working day is not available to certain remote areas.

 
How do I place an order with you?

We accept orders online, by fax, by email, mail and by telephone.

Our Contact details are:

The Transfer Press Ltd
11 The Laurels
Flightway Business Park
Dunkeswell
Honiton
EX14 4RS

Phone: 01404 892995
Fax: 0870 460 6241
Email: sales@thetransferpress.co.uk

 
Do you accept payment online?

We do not currently accept payment online. 

We realise that some of you would prefer the option to pay for your orders at the point when you place the online order with us but we believe that it is more cost effective for both us and you not to take payments online as this allows us to offer you the cheapest possible shipping costs for your order.

Most of our customers, particularly those who place smaller orders, prefer us to consider the carriage options available - once the order is picked and packed - to ascertain the most economical method for them.

With our range of well over 2,000 products, which can be ordered in any combination, there is no means available that could consider the range of sizes, shapes, weights and the range of possible addresses to which we send and assess the possible costs more accurately than we can do it once we know the precise weight and dimensions of the package(s).

Flat rate charges which are applied regardless of many of the factors which we consider will tend to be more expensive.

Our customers generally tell us that our carriage charges are very reasonable.

When you place an order online you will have the following options to select from -
  • Debit/credit card details already on file
  • Please telephone me for payment details
  • By cheque GB£
  • By bank transfer BACS GB£   
  • Invoice with order (by prior agreement only)

 
What is your privacy policy?

The Transfer Press do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. 

We will not e-mail you in the future unless you have given us your consent by joining our opt-in mailing list. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, email address and credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. 

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This could include using a "cookie" which would be stored on your browser. You can modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy you should email us.

 
What is your returns policy?

For details of our returns policy please see our Terms and Conditions page.

 
Do you offer credit accounts?

We only offer credit accounts to national and local government bodies, registered charities and educational institutions.

All other orders must be paid for before the order is despatched.

 
Can I use images from your web site?

If you have purchased the product concerned from us then you are very welcome to use any images from our web site to promote the articles for sale yourself. 

We do not currently have any stock images available that we can supply to you.

 
I need technical help! How can I contact you?

If your question is regarding any aspect of dye sublimation printing please contact us using this contact form.

If your question relates to non dye sublimation related issue then please use this contact form.

We aim to reply within one working day.